Business IT Infrastructure Setup and Support

Ighty Support offers Managed IT Services to support your business operations. Our IT support specialists are certified and experienced in bringing the best business IT support to Dallas. We provide consulting services to ensure new and existing business owners have the most reliable IT setup and support available in the Dallas metroplex.

 
 

Firewall Setup

it network - computers, networking devices

A firewall is an essential part of business network security and provides the first line of defense against malware and other unwanted network activity. A properly configured firewall can make all the difference in preventing intrusion attempts that can steal personal and business information. We have extensive experience in working with a variety of network firewalls and host-based firewalls. These include but are not limited to:

  • Cisco

  • Sonicwall

  • Ubiquiti

  • Zyxel

  • Watchguard

  • Windows Server (2008, 2012, 2016)

  • Netgear

Some of the services included with setting up a firewall and locking down your network:

  • Setting up port forwarding and triggering.

  • Installing antivirus and configuring any host-based firewalls.

  • Setting up VPNs (L2TP/IPSec, SSTP, IKEv2, PPTP, software VPN clients, etc.) for remote users.

  • Configuring guest networks.

As part of our services, we will thoroughly analyze your business and network infrastructure to assess risks and vulnerabilities. This allows us to prescribe the best solution for you and your business needs.

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Wired Network Setup

it infrastructure setup - computers, networking devices

Ighty Support offers structured voice and data cabling services to businesses from a wide variety of industries. We work closely with businesses to design and implement a telecommunications architecture based on bandwidth, latency, size/distance, utility and user behavior.

A properly designed wired network offers major advantages to businesses where a fast and reliable connection is essential. Our installations are tested and proven to ensure that all connections are stable and working as intended. When designing a business network, it’s important to consider the type of cabling and network devices that will be in use.

We have first-hand experience in working with many types of standards, cabling, and network devices such as:

  • Ethernet (Cat 3, 5e, 6a, 6e)

  • Coaxial

  • Fiber

  • Routers and Firewalls (Cisco, Sonicwall, Zyxel, Watchguard, Ubiquiti, Netgear, D-Link, TP-Link etc.)

  • Managed Switches (Cisco, Dell, Netgear, TP-Link, etc.)

  • Unmanaged Switches (Netgear, D-Link, TP-Link, etc.)

We can work closely with you to decide what technologies would be the best fit for your business based on performance, security concerns, existing equipment compatibility, and user needs.

 

 

Wireless Network Setup

it infrastructure setup - computers, networking devices

With the prevalence of smart phones, tablets, laptops, peripherals and other wireless devices, wireless is a business necessity.  Wireless networks increase mobility, productivity and enables seamless integration of various business applications that make up your office IT ecosystem.

There are several wireless standards in existence and we can work with your business in deciding what technologies best fityour needs.

  • Wi-Fi (IEEE 802.11a/b/g/n/ac)

  • Wi-Fi (2.4GHz & 5GHz)

  • Bluetooth (Classes 1, 2, 3, and 4)

  • NFC

We work with you and your business to plan for what type of standards and equipment that would provide the best solutions. Some example scenarios:

  • Setting up a new wireless local area network (WLAN).

  • Implementing a new wireless network into an existing LAN.

  • Improving wireless coverage in an existing WLAN.

  • Connecting devices to other appliances and equipment (AV receivers, specialized peripherals, scanners, etc.).

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HIPAA Compliant Networks

it infrastructure setup - computers, networking devices

If you are health care provider you know the importance of protecting and securing transmitting your patient data. While most offices are moving towards EMR systems for managing patient data, it become even more critical to recognize that the health care industry is positing itself as industry that depends heavily on IT for its day to day operations.  

At Ighty Support we have worked with multiple health care provider offices and have successfully set up:

  • HIPAA compliant IT Networks with Network Firewalls.

  • VPNs (software and hardware based) to connect multiple offices, clinics, and facilities.

  • VPN client setup to allow users to work remotely and securely.

  • Experience in working with EMR systems.

  • System filters.

  • IT system checks to ensure that devices and networks are within compliance.

  • Implementation of secure channels to electronically receive & transmit patient documents.

Ighty Support performs monthly checks to ensure you have dependable network with negligible downtimes.

 

 

 

Access Points

it network - computers, networking devices

Similar in function to range extenders, access points allow for strong, continuous wireless connectivity throughout your entire building. Unlike a range extender, access points can handle a considerably large number of devices at one time without interruption and are better suited for buildings or campuses.

We install short or long-range access points based on the building size, type and your network usage topology. Our Ubiquiti access points utilize a specialized network controller that is designed to automatically balance network load depending on bandwidth, packet loss, jitter, etc. of all connected devices. Our access points are also designed to analyze the surrounding networks in order to minimize potential interference issues caused by other wireless networks in the vicinity of your business.

As part of our setup we will analyze your business layout and network needs in order to install the access points in the optimal locations. Afterwards, we will configure the controller and access points in order to give you the fastest, most reliable Wi-Fi connection possible.

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NAS Setup

IT NETWORK - COMPUTERS, NETWORKING DEVICES

A Network Attached Storage (NAS) is an external file storage device that is connected to the network and makes it easy for multiple users on the network to share and edit documents and other files. Depending on the size of the network and requirements for the files and clients, a NAS can range from a smaller appliance to a dedicated file server. Some example use cases:

  • Conveniently saving and accessing documents that can then also be accessed by other users and PCs on the network.

  • Setting up signs and message boards to display images, videos and presentations through DLNA.

  • Setting up a centralized location for inter-company documents to be saved and accessed.

  • Simplifies backup schemes by minimizing the file locations that your organization needs to focus on protecting and backing up.

  • Configuring permissions so that only authorized users have access to certain files.

  • Allows remote access so that files can be saved and edited from outside the network.

We at Ighty Support will analyze your network and business in order to fit you with a solution that will prove convenient and reliable.


 

 

 

Cloud Backup

it infrastructure setup - computers, networking devices

As a part of our data recovery and security planning, we offer cloud backup services at economical prices. Cloud backup services provide offsite backups that ensure that your data is safe in the event that disaster strikes. We plan with you on your backup needs based on the size and criticality of your data. Based on that information, we can offer customized solutions that ensure that your data is protected.

Our cloud backup service offers:

  • Multiple devices. With our service it is possible to setup a cloud backup on all PCs in the office in order to ensure that everyone’s data is protected.

  • Flexible backup schedules and backup schemes. Fit our backup solutions into your businesses schedule so that everything is running smoothly.

  • Realtime backups. Our service will monitor your data in real time and will automatically sync changes to the server when changes to the local files are made.

  • Security and Privacy. Files are transferred and stored with 256-bit AES encryption using a user-defined key that is not stored anywhere on the servers.

  • Retrieve Data. Recover and restore files within the last 30 days that have been lost or deleted.

  • Great performance. Backups are optimized for your network. Our backups also offer incremental and compressed options so that they don’t impact the performance of your network.

  • System images. Backup an entire drive, including OS, settings, programs, etc.

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Data Recovery

it infrastructure setup - computers, networking devices

Regardless of whether the system is used for business or personal use, everyone knows that data is of the utmost importance. From hard drive failures to malware attacks, there are many ways in which your data could be vulnerable. Whether it is important documents, financial files, videos, or treasured photos, it is important to maintain an effective data backup plan. We at Ighty Support know that despite your best efforts, sometimes things can go awry. We are here to assist in implementing a solution for you backup needs and give you the assurance that your data is safe.

Services that we provide:

  • Hard drive checks: We regularly check S.M.A.R.T. and other diagnostic information in order to see if your hard drive is at risk of failure.

  • Data backup: We can setup backup schema to backup to external media (external hard drives, flash drives, etc.) and through our cloud backup service.

  • RAID: Essential for a server. RAID gives your system extra resiliency in the event of hardware failure.

  • Regular checks. We regularly check on your system and backups in order to ensure that the fallbacks that we setup are there in the event that they are needed.

  • Redundant: Worried that one backup plan may not be enough? We can create additional schema for additional security and work on a way to meld all options together.

  • Data recovery: In the event that your hard drive crashes or you are the victim of a malware attack, we have tools and experience in recovering your data.

At Ighty Support, we understand data and its importance to your business. We provide small business IT support and have experiencing in crafting disaster recovery strategies. When disaster strikes, you know you are covered.

 

 

Hardware Support

it network - laptop, pc repair & desktop repair services

Every business has a multitude or devices that they use on a daily basis. Over time those devices will suffer hardware failures, wear and tear damage, and just general obsolescence. Ighty Support offers a wide range of PC and Mac hardware related services to keep your systems running fast and stable.

Some common issues that people experience that we have plenty of experience in diagnosing and repairing:

  • Problems with computer not booting or turning on.

  • Problems with the system crashing.

  • Unusual noises or behavior from the system.

  • Computer performance has abnormally degraded.

  • Monitor or display problems.

  • Broken components, devices, peripherals.

  • System running worryingly hot.

We also offer hardware upgrade services in order to keep your existing devices up to standard:

  • RAM upgrades

  • HDD upgrades (including SSD replacement)

  • GPU upgrades

  • Peripherals

  • CPUs and Motherboards

  • Expansion card (PCI, PCIe, etc.) replacement and installation.

  • Power Supplies

For business clients, we also offer Managed IT Services through our Support Service Agreements. Before signing any paperwork, we thoroughly check the health of your computer systems and study your office IT topology. Based on the condition of the hardware and software installed, we can then determine overall system longevity.

We strive to offer solutions that will offer the best value towards your investment in your on-site IT equipment. Our material and parts are sourced from trusted vendors. If it is determined that your hardware has depreciated beyond repair, we take careful measures to secure your data and replace your systems. So, if you want services like PC repair in Dallas, setting up workstations or require any hardware replacements or upgrades, Ighty Support can help

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Software Support

IT NETWORK - PC, LAPTOP REPAIR (Dallas) & DESKTOP REPAIR SERVICES

Desktop and software support are an integral part of the services that we offer. Our support encompasses everything from Operating System support to specialized software and we have experience in working with a wide variety of industries. We can cover everything including software installation, troubleshooting, upgrading to new versions, and more.

Some examples of software that we support and have worked with:

  • Operating Systems: Windows XP, Vista, 7, 8, 8.1, 10, OS X, etc.

  • Device drivers and accompanying peripheral software.

  • Antivirus, software firewalls, and other security software.

  • Web browsers: Chrome, Firefox, Internet Explorer, Edge, Safari.

  • Office productivity software: Microsoft Office (2007, 2010, 2013, 2016, 365), Quickbooks, Adobe Acrobat and other software from the Creative Cloud suite).

  • Healthcare and Dental Industries: eClinicalWorks, OpenDental, Dentrix, XDR, GoRev.

  • Childcare Industry: Procare, Tadpoles, etc.

  • POS software: Aldelo, Comcash, etc.

 

We are familiar with working on even more specialized software not listed above. We also have the technical knowledge and coordination skills to effectively work with 3rd party vendors whenever it is necessary. Feel free to speak with us so that we can analyze the problem and plan for a solution

 

 

Phone System Installation

ANALOG & VOIP PHONE SYSTEM CONFIGURATION

Your traditional phone-line system found in most homes and small businesses often with the basic function of call, voicemail, and occasionally transferring capabilities. Still going the old-route of Analog? No problem, we support that!  At Dallas managed IT services, Ighty Support we have the expertise to cable, install and configure analog phone systems such as Grand Stream, Nortel, and yes Avaya!

Discuss your business communications needs with us today. We offer a wide range of services and IT support in Dallas to meet the various business requirements.

VOICE OVER IP CONFIGURATION

Voice Over IP phones (VoIP) are great for businesses who need scalability and flexibility in managing their business communications system. Ighty Support is an authorized dealer for Ring Central, a publicly traded and trusted cloud PBX provider for more than 300,000 businesses. Let us help you optimize your business communications with this enterprise-class phone system so that you can make the migration to a cloud-based communication system with great confidence.

System Features are:

  • Flexible plans for economical prices. Choose the features best suited for your business based on needs and optimum usage.

  • Easily manageable cloud-based system at the tip of your fingers.

  • Auto-Receptionist: Easily manage call handling and volume.

  • Don’t miss a single call – Use call forwarding to send missed calls to your cell phone or any other secondary phone.

  • Call recording for monitoring and evaluation.

  • Easy to use reports and other auditing tools.

  • Conference calling capability.

  • Free E-Fax.

  • Business SMS.

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