What is IT Support – Meaning, Definition, Job Description, Services,

Are you looking for answer to find out what is IT support. 

Table of Content

• IT Support Meaning
• What IT support companies do
• What is IT support job description
• What are the services under IT support
• What is IT support solution
• Who needs IT support services
• What is remote IT support
• Why do you need managed IT support

What is IT support?

IT support Definition:

IT support includes two key terms: 

IT(Information Technology ): All information sharing equipment, running on new technology like computers, modems, PBX. 

Support: It is the help or aid to make the best possible use of IT infrastructure at home or in companies. 

IT supports mainly refer to the services provided by technicians and qualified specialists to a company or individual Information technology (IT) problems. The team of skilled and professional IT technicians, offering IT Consultation and managing every aspect of technology used in the organization on a subscription model, or in simpler terms, a support system that manages IT functions and processes of an organization for a fixed fee paid annually or monthly.

What IT Support Companies Do

IT support company is also referred to as Managed IT Service Providers. They are a team of technicians and professionals who work closely with clients to manage and support the most critical business functions that heavily rely on IT. Their primary goal is to collect, monitor, and maintain computers and network systems to ensure maximum efficiency, all for an affordable monthly fee. They provide all the benefits of an in-house IT department at a fraction of the cost of hiring one.

Hire IT support company for:

• Business it support : 
• Managed it support 
• Outsource it support 

IT Support Job Description – Responsibilities and Duties 

IT Service Provider offers a comprehensive range of IT Services to your business. The IT supports dedicatedly takes responsibility for the proper functioning of all the IT infrastructure and software, connectivity in-network, bandwidth, network monitoring, data security, virtualization, and even disaster recovery.

The IT support responsibilities can broadly categorize into security, consulting, management, help desk support. These Jobs are inevitable in any business. Managed IT support provides services in executing these operations with their proactive approach.

• IT Security: Advanced security protocols, VPN, firewall, wireless network security
• IT Consulting: IT strategies developments, innovation, budget optimization
• Ongoing Monitoring: Maximizing the reliability and performance of your technology, proactive maintenance and monitoring, advanced tools and solutions
• Network Management
• IT Helpdesk Support: Around-the-clock and fast response times, on-premise, or remote support.

In-House IT Support technicians Qualifications and salary can be demanding!!

The IT professional entry-level salary is around $10000, which gradually increases to $25000 with experience. The technical support manager’s salary is over $40000. 

Save over 50000$ per year by outsourcing the Managed IT services. 

In recent times both small and large-scale businesses demand IT support services. Having a strong team of professionals and technicians is essential. But hiring specialist engineers and technicians can be expensive for a company. We have a team of specialized professional IT technical support officers to monitor and maintain an organization’s computer systems and networks. The team of qualified and experienced IT technicians offering IT Consultation and managing every aspect of technology used in the organization on a subscription model, or in simpler terms, a support system that works IT functions and processes of an organization for a fixed fee paid annually or monthly.

Our team includes: 

• Applications support specialist
• Help desk operator
• Maintenance engineer
• Technician.

All our technicians and managers are qualified and have an aptitude for: 

• Computing
• Engineering
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate
• A keen eye for detail

IT Support Services

IT support services include turnkey solutions in cybersecurity, data network installation, and office physical security applications (security camera installs and access control systems) to establish a robust IT network supporting discrete systems. IT support services include:

IT Support

• Hardware Support
• Software Support
• Tech Support

IT Solutions

• Data Recovery
• Firewall Setup
• Cloud Backup

Cabling

• Wired Network Setup
• HIPAA Compliant Network
• Phone System Installation
• Access Point

IT Support Solution

Managed IT Service Provider, closely analyze your entire IT ecosystem and identify your most critical business functions that heavily rely on IT. IT support solutions are customized service plans best to fit your needs and also the monthly budgets. Some popular solutions in demand are:

• Entry-level IT support 
• Healthcare IT support 
• IT service support 
• IT help desk support 
• Cloud it support 
• It tech support 
• Computer it support 

Who needs IT Support Services?

In the digital era, the IT department is the backbone of any organization. No one wants to be slackened down in their progress by overlooking this most significant unit that drives their business. For small businesses running on the Work from Home model or having remote-jobs, IT support services can cater to all the needs. 

Call now to get the best IT support for a small business near you.

What is Remote IT support

Are you looking for online IT support? Remote IT support jobs are also in demand nowadays. The experienced technicians and managers provide online assistance on the phone call,  messages, video calls, or tutorial videos.

Many Companies boast of providing effective online managed It support services. But are they all authentic? How can you trust them? 

 It is important to scrutinize companies providing Managed IT support with the following checklist which is a standard parameter for choosing useful remote managed IT services for the businesses:

• They should be upfront
• They should help you to create a flexible budget for you
• They must have experience and are a stable company
• They use the best technologies and tools and back-office solutions
• They have a proactive approach.
• They are honest and have a transparent and detailed methodology.

Why do you need Managed IT support?

Strategic and Smart Decision

If you are a start-up, budgeting your operating expenses while ensuring that all your employees are productive is critical for keeping the company afloat. In a technology-driven world IT is the life force of a company. A good Managed IT Service Provider can take the frustration out by managing and maintaining a robust IT network so you can focus on your core business activities. This, in turn, promotes a happier and healthier work environment.

Experiencing Regular Technical Problems

Lack of proper IT resources and personnel can result in recurring technical problems. This increases downtime and also affects a company’s ability to expand. A dedicated Managed IT Service Provider can immediately deal with such problems and offer additional technical support, whenever necessary.

Areas We Serve

Dallas, Fort Worth, Plano, Carrollton, Bedford, Mansfield, Arlington, Southlake, Prosper, Denton, Frisco, Alliance