When a company outsources Managed IT support, they receive a comprehensive list of IT support and technical support on a recurring basis, with well defined SLA. Ighty Support is a Managed services provider(MSP) in DFW Metroplex, providing services under four main categories:
IT Security: Advanced security protocols, VPN, firewall, wireless network security, backup and disaster recovery,
IT Consulting: IT strategies developments, innovation, budget optimization, project management, vendor management.
Ongoing Monitoring: 24/7 monitoring of devices, server, onsite visits, Proactive maintenance and monitoring, advanced tools and solutions, Network Management
IT Helpdesk Support: Around-the-clock and fast response times, on-premise, or remote support.
Outsourcing IT support
The IT professional entry-level salary is around $10000, which gradually increases to $25000 with experience. The technical support manager’s salary is over $40000.
Save over 50000$ per year by outsourcing IT support/ or the Managed IT services.
In recent times both small and large-scale businesses demand IT support services. Having a strong team of professionals and technicians is essential. But hiring specialist engineers and technicians can be expensive for a company. We have a team of specialized professional IT technical support officers to monitor and maintain an organization’s computer systems and networks. The team of qualified and experienced IT technicians offering IT Consultation and managing every aspect of technology used in the organization on a subscription model, or in simpler terms, a support system that works IT functions and processes of an organization for a fixed fee paid annually or monthly.
Ighty Support IT Technical Support Tiers
All the services provided by MSP(Ighty Support) is segmented under different tiers. All the tiers are priced differently and are provided to the business according to the needs. By the tier pricing model, companies can get to choose only what is best for their company. The highest tier will accumulate all the comprehensive services provided by managed service providers, while the lowest tier might be cheaper but not adequate for business future growth.
Why do we provide multi-tiered technical support?
- To provide the best solution to our clients at the best price.
- Specialized training of the technicians appointed at specific tiers.
- Faster response and resolution time with focused teams at different tiers.
- Accelerate the process by having a clear understanding of the client’s expectations and self commitments.
Tier 1vs Tier2 vs Tier 3
| Features | Tier1 | Tier 2 | Tier3 |
| What is | Beginner or basic level support | Intermediate level or advanced level IT support | High Advanced or Business priority IT support level |
| Services | IT strategies developments, Innovation, Budget optimization,Project management, Vendor management.Hardware supportSoftware support | IT strategies developments, Innovation, Budget optimization,Project management, Vendor management.Hardware supportSoftware supportHelpdesk supportFirewall SetupWired Network Setup Wireless Network SetupHipaa Compliant Networks Access Points 24/7 monitoring of devices, | IT strategies developments, Innovation, Budget optimization,Project management, Vendor management.Hardware supportSoftware supportHelpdesk supportWired Network Setup Wireless Network SetupHipaa Compliant Networks Access Points 24/7 monitoring of devices,Firewall SetupNas Setup Cloud Backup Data RecoveryHard Drive Checks:Data Backup |
| Cost | Cheapest | Depend on solution and industry type | Affordable for comprehensive solution |
| Best suitable for | Finding solution for specific problem or suggestions | Setting of IT infrastructure from expert technicians | Business looking for complete IT solution provider |
| Nature of service | One time/ recurring | Recurring | Recurring |
What is Tier 1 Technical Support?
Tier I also represented as T1 or L1 for first level work. Professional technicians will provide all the services under tier1. Ighty support tier1 technical support list includes the following services:
IT Consulting: Understanding the client’s problem, collecting relevant data, and suggesting appropriate suggestions.
Services Of Tier 1
- IT strategies developments,
- Innovation,
- Budget optimization,
- Project management,
- Vendor management.
- Hardware support
- Software support
Cost of Tier 1: The IT support price will be computed on the suggested solution and nature of the business. The Business can also choose from our IT support tier 2 or tier 3 services after consultation.
Recurring services/One-time service
Best suited for: Tier 1 service lists are best for businesses looking for IT solutions for some specific problems or need professional help in an IT department’s initial setup.
What is Tier 2 Technical Support
Tier II or tier 2 is represented as T2 or L2 for intermediate level work. Professional technicians will provide all the services under tier2. Businesses opting for 2tier services from us will be served with the following services:
IT Consulting: Understanding the client’s problem, collecting relevant data, and suggesting appropriate solutions.
IT Helpdesk Support: Helping clients around-the-clock and providing fast response times. Installation, configuration, and monitoring services on-premise or remote support.
Ongoing Monitoring: Proactive maintenance and monitoring using advanced tools and solutions.
Services provided Under Tier 2
- IT strategies developments,
- Innovation,
- Budget optimization,
- Project management,
- Vendor management.
- Hardware support
- Software support
- Helpdesk support
- Firewall Setup
- Wired Network Setup
- Wireless Network Setup
- HIPAA Compliant Networks
- Access Points
- 24/7 monitoring of devices,
Cost of Tier 2: The IT support rate will be computed on the solution suggested and nature of the business. This cost of 2tier managed IT services will be mentioned in SLA, which will be fixed. Other additional expenses incurred will then be added to the invoices. Businesses can also choose tier 3 services after consultation.
Recurring services
Best suited for: Tier 2 service lists are best for businesses looking for outsourcing MSP to care for all the IT needs.
What is Tier 3 technical support?
Tier 3 ( T3 or L3) for Advanced level work. All the services under tier3 will be provided by professional technicians. Businesses opting for 3tier services from us will be served with the following services:
IT Consulting: Understanding the client’s problem, collecting relevant data, and suggesting appropriate solutions.
IT Helpdesk Support: Helping clients around-the-clock and providing fast response times. Installation, configuration, and monitoring services on-premise or remote support.
Ongoing Monitoring: Proactive maintenance and monitoring using advanced tools and solutions.
IT Security: Protect client’s IT network and devices by software and hardware checkups, Data recovery management, cloud management.
Services provided Under Tier 3
- IT strategies developments,
- Innovation,
- Budget optimization,
- Project management,
- Vendor management.
- Hardware support
- Software support
- Helpdesk support
- Wired Network Setup
- Wireless Network Setup
- HIPAA Compliant Networks
- Access Points
- 24/7 monitoring of devices,
- Firewall Setup
- Nas Setup Cloud Backup Data Recovery
- Hard Drive Checks:
- Data Backup
Cost of Tier 3: The IT support pricing will be computed on the complete solution suggested by us and the client’s business nature. The cost of 3tier managed IT services will be mentioned in SLA, which will be fixed. Other additional expenses incurred will then be added in the invoices. Businesses can also choose A-la-Carte services after consultation.
Recurring services
Best suited for: Tier 3 service lists are best for businesses looking for outsourcing MSP to take care of all the IT needs.
Tier 1 VS Tier 2
Tier basically means a defined level, grade or ranking within the hierarchy of an organization or any system. Tier 1 vsTier 2 tech support represents the different set of IT jobs classified under their category. For execution of Managed IT Services, specialised technicians and experts are required.
By comparing the difference between tier 1 vs tier 2 businesses can pay only for those services they are looking for.
TakeAway
Our Multi tier model allows clients to have tailor-made packages of services that are quintessential for their business growth. We’re not your typical Managed IT Service provider– we’re your IT partner. We give you all the perks of an in-house IT department at a fraction of the cost of hiring one. We assist in managing the day-to-day IT business activities of our professionals with no option to hire. If you are looking for an IT contractor in DFW to hire the best pricing model, check our website.
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