Case Study — Ighty Support

How Ighty Support Brought Business Growth for Davis and Jones LLC

Client — Davis and Jones LLC

Client — Davis and Jones LLC

Industry — Debt Collection Agency

Contact — Wayne Washington

Project — Full Office Expansion & IT Buildout

Client Overview

Growth is exciting for every business, but the technology infrastructure should also grow with it. Our client is a debt collection agency that serves businesses in recovering outstanding debts. The client was facing a challenge in managing an office expansion while ensuring employees could continue serving clients without disruption.

Wayne Washington wanted to maintain productivity throughout the office expansion — without slowing the business down or putting client service at risk.

Challenges Faced

Davis and Jones LLC had a major expansion project that was double the size of their original office space. The additional space created opportunities for future growth but posed a complex technology challenge for the client.

Integration With the New Office

The client wanted to integrate new workstations, computers, and infrastructure into the expanded office while ensuring the office remained fully operational throughout the project.

Poor Network Performance

The client was juggling poor network performance, which created slowdowns that impacted the efficiency of the business — making a reliable IT partner essential to support growth without disruption.

"We had a huge project expanding, doubling the size of our office."

The client didn't just want to install the equipment but also coordinate technology upgrades, manage multiple computers, and keep employees productive throughout the process — all while requiring a trusted IT partner capable of supporting business growth without disrupting routine operations.

Solutions We Proposed

Ighty Support understood the challenges the client faced and proposed custom solutions to address them directly. We developed a tailored strategy for the client, focused on minimizing downtime while ensuring business growth continued on schedule.

Instead of forcing employees to work around the project, we worked around the company's schedule. It was due to this flexibility that we completed the critical upgrades while ensuring routine business operations were carried out as usual.

Implementation

The most important factor in this entire project was timing. Davis and Jones LLC wanted to stay fully operational, so we had to do most of the work outside of standard working hours.

Handled installations, upgrades, and network improvements from start to finish, with minimal disruption to employees and clients throughout the process.

Adapted to the client's schedule, performing the most critical work during after-hours and weekend windows while the business continued its routine operations.

Coordinated the integration of new workstations, computers, and infrastructure across the newly expanded office space.

Improved overall network performance to eliminate the slowdowns that had been affecting day-to-day efficiency.

"We've had both long after-hours in some cases, and we've had weekend hours, and the company just stepped up as they needed to."

Results

The key outcomes of our implementation for Davis and Jones LLC are as follows.

Thorough technology support during the office expansion.

Better network performance.

Minimal network slowdowns.

Minimal disruption during routine operations.

Weekend and after-hours support.

"Above all, the client continued serving customers while the major improvements were going on."

— Wayne Washington, Davis and Jones LLC

Verified Google Reviews

Verified Reviews from Real IT Support Clients

See what our satisfied customers are saying about their experience with Ighty Support.

Excellent

★★★★★

Kristopher Yglesias

11 months ago

★★★★★

Josiah and Tony did a great job to set up our new office. They took their time and did really good work. Communication was easy and the project was run efficiently. Even saved a bit of money compared to the other bids.

Theresa Schnitzler

11 months ago

★★★★★

Ighty IT Support is the Best Ever!! They are very helpful and fixed my Computer issues asap! I Highly recommend them for IT services.

Andrew R. Wetzel

11 months ago

★★★★★

Did a great job and worked quickly. Joshua and Gilberto figured out how to fix our wiring problem with ease, which is something we couldn’t do on our own. Would definitely recommend to anyone looking for cabling/networking services.

Riley Bates

4 months ago

★★★★★

We had ongoing security concerns and occasional virus alerts on our network. Jimmy helped resolve the issues and put proper safeguards in place. Everything has been stable since, and the support has been consistent and professional.

Langston Abbott

4 months ago

★★★★★

During an email migration, Joy stepped in and recommended the right approach to get everything done smoothly. The process was handled professionally, and we didn’t experience any downtime.

Dominic Robinson

4 months ago

★★★★★

Fast response and dependable IT support. Issues are handled without delays.