Case Study — Ighty Support

How Envoy Air's Facility Manager Stopped Pulling Cable Himself

Client — Envoy Air

Client — Envoy Air

Industry — Regional Aviation

Group — American Airlines Group

Contact — Michael Hayes, Facility Manager

Client Overview

Envoy Air is a major regional airline, part of the American Airlines Group, which flies thousands of flights every day. Their facilities rely on robust and reliable IT infrastructure behind the scenes to ensure smooth business operations.

Michael Hayes, Facility Manager at Envoy Air, is a strong contributor to making infrastructure reliable, efficient, and professionally managed across the organization.

Challenges

For many years, Michael and his team handled their own cabling and IT-related work internally. It was initially a cost-cutting measure, but soon became a burden that pulled focus away from more important responsibilities.

"We started that probably 10 years ago, and then after one long pull, I decided I'm not going to do this anymore."

Time-Consuming Manual Work

Handling cable installations internally took valuable time away from more critical responsibilities.

Lack of Oversight

Even when outsourcing, it was difficult to ensure vendors followed the scope of work correctly.

Finding the Right Partner

Many providers didn't fully understand their needs or failed to deliver consistent, quality service.

Limited Bandwidth

Michael didn't have the time to supervise projects and ensure everything was being done to the right standard.

They needed a partner they could trust — someone who could not only do the job, but also take full ownership of it.

Solutions We Proposed

To overcome these challenges, Ighty Support provided a reliable and hands-on support experience, with a strong emphasis on execution and accountability.

Dedicated Project Oversight

We assigned someone to actively look after the project on-site and keep it on track with expectations — so the client could feel confident without constant involvement.

Clear Scope Alignment

Before starting any work, we ensured a clear, shared understanding of requirements and scope — reducing confusion and ensuring every task matched the client's expectations.

Reliable Execution Without Supervision

We handled all work independently, without requiring supervision from the client, while maintaining a consistently high standard of quality throughout.

Implementation

Once Envoy Air partnered with Ighty Support, we quickly got to work with a structured and transparent approach that kept client involvement to a minimum.

Conducted an on-site evaluation to fully understand their existing setup and infrastructure needs.

Defined a clear scope of work tailored specifically to Envoy Air's requirements and operational constraints.

Assigned a dedicated team member to oversee execution in real time and act as a single point of contact.

Ensured every step followed the agreed standards and expectations — with zero need for client supervision.

Results

For Michael, it came down to two things: time and trust. Here's what changed after partnering with Ighty Support.

Saved time and effortEnvoy Air no longer needed to handle labor-intensive cabling tasks internally.

Improved confidence in executionWith on-site supervision from Ighty, they knew the job was being done right.

Reduced need for oversightMichael no longer needed to "sit and watch" every step of the process.

"I really like that. I didn't have time to sit and watch and make sure they're doing it correctly."

— Michael Hayes, Facility Manager, Envoy Air

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Verified Reviews from Real IT Support Clients

See what our satisfied customers are saying about their experience with Ighty Support.

Excellent

★★★★★

Kristopher Yglesias

11 months ago

★★★★★

Josiah and Tony did a great job to set up our new office. They took their time and did really good work. Communication was easy and the project was run efficiently. Even saved a bit of money compared to the other bids.

Theresa Schnitzler

11 months ago

★★★★★

Ighty IT Support is the Best Ever!! They are very helpful and fixed my Computer issues asap! I Highly recommend them for IT services.

Andrew R. Wetzel

11 months ago

★★★★★

Did a great job and worked quickly. Joshua and Gilberto figured out how to fix our wiring problem with ease, which is something we couldn’t do on our own. Would definitely recommend to anyone looking for cabling/networking services.

Riley Bates

4 months ago

★★★★★

We had ongoing security concerns and occasional virus alerts on our network. Jimmy helped resolve the issues and put proper safeguards in place. Everything has been stable since, and the support has been consistent and professional.

Langston Abbott

4 months ago

★★★★★

During an email migration, Joy stepped in and recommended the right approach to get everything done smoothly. The process was handled professionally, and we didn’t experience any downtime.

Dominic Robinson

4 months ago

★★★★★

Fast response and dependable IT support. Issues are handled without delays.