Case Study — Ighty Support

How We Helped Our Client, Research Your Health, Reduce IT Costs?

Client — Research Your Health

Client — Research Your Health

Industry — Clinical Research

Owner — Cheryl Hill

Focus — Medication & Product Trials

Client Overview

Research Your Health operates in the clinical industry, where technology plays a crucial role in routine operations. The organization conducts research and clinical trials on medications and products before they come to market, ensuring they are safe and effective.

The owner, Cheryl Hill, is responsible for overseeing the business and managing day-to-day operations. After juggling persistent IT challenges for quite some time, she decided to partner with Ighty Support.

Challenges Faced

Cheryl was already working with an IT service provider for quite some time. Here are the challenges that the organization was facing before reaching out to us.

Rising IT Costs

The previous IT company increased support costs with no room for negotiation, making it difficult to plan or control the IT budget.

Complicated Technology Environment

Outdated equipment, tangled cables, and aging hardware made the environment difficult to manage and understand.

Setup Out of Control

Unused boxes, loose cables, and redundant equipment created confusion and made the entire IT setup feel unmanageable.

Solutions We Proposed

After Research Your Health decided to partner with Ighty Support, we evaluated the existing IT setup and identified clear opportunities to simplify the infrastructure and reduce costs.

We focused on three core priorities when building our proposal:

Reducing IT expenses to fit the company's budget

Simplifying the technology environment

Creating a support plan tailored to their needs

We ensured that the IT experience would be easier to manage, cost-effective, and built to grow with the organization.

Implementation

Once Cheryl approved the proposed changes, we moved quickly into implementation — tackling both immediate priorities and longer-term improvements.

Reduced unnecessary IT expenses and restructured the support plan to align with the organization's actual budget.

Cleaned up and simplified the technology environment — removing outdated hardware, unused cables, and redundant equipment.

Assisted with a full office relocation — coordinating the transition so everything was operational the moment the new office opened.

Remained responsive and available for both large projects and routine support requests throughout the engagement.

Results

Here are the key improvements that Research Your Health experienced after partnering with Ighty Support.

Lower and predictable IT costs.

A simplified, clean technology environment.

Smooth and stress-free office relocation.

Reliable support for large projects and everyday needs.

Greater confidence in the company's IT operations.

"Ighty has been with me through big things, to the little everyday things."

— Cheryl Hill, Owner, Research Your Health

Verified Google Reviews

Verified Reviews from Real IT Support Clients

See what our satisfied customers are saying about their experience with Ighty Support.

Excellent

★★★★★

Kristopher Yglesias

11 months ago

★★★★★

Josiah and Tony did a great job to set up our new office. They took their time and did really good work. Communication was easy and the project was run efficiently. Even saved a bit of money compared to the other bids.

Theresa Schnitzler

11 months ago

★★★★★

Ighty IT Support is the Best Ever!! They are very helpful and fixed my Computer issues asap! I Highly recommend them for IT services.

Andrew R. Wetzel

11 months ago

★★★★★

Did a great job and worked quickly. Joshua and Gilberto figured out how to fix our wiring problem with ease, which is something we couldn’t do on our own. Would definitely recommend to anyone looking for cabling/networking services.

Riley Bates

4 months ago

★★★★★

We had ongoing security concerns and occasional virus alerts on our network. Jimmy helped resolve the issues and put proper safeguards in place. Everything has been stable since, and the support has been consistent and professional.

Langston Abbott

4 months ago

★★★★★

During an email migration, Joy stepped in and recommended the right approach to get everything done smoothly. The process was handled professionally, and we didn’t experience any downtime.

Dominic Robinson

4 months ago

★★★★★

Fast response and dependable IT support. Issues are handled without delays.